SOAR has a strict quality control protocol to assure that all donations, in their entirety, reach the intended recipients. This protocol has six primary elements:
- SOAR rarely makes cash distributions directly to the RCI directors. Rather, goods and services that can be procured in Armenia are purchased by SOAR staff and distributed directly to the institutions. Donations from the Armenian diaspora that can be hand-delivered directly are encouraged.
- SOAR implements chain-of-custody procedures for all distributed goods or services, providing assurance that these items have been received by the orphanages in the exact quantity intended. These procedures have three steps:
- SOAR staff sign for the shipments and/or attest to the type and quantity of goods or services procured. This invoice includes an exact description of the type and quantity of goods and services.
- The RCI director signs this same invoice, indicating that the exact type and quantity of goods and services received is the quantity indicated.
- Both invoices are retained by SOAR staff.
- SOAR staff, Partners, and in-country Chapter members make random inspections of the RCI. Any distribution discrepancies are to be reported immediately to SOAR’s Executive Board Chairman.
- When possible, donations provided by SOAR are engraved and/or stamped with a corporate seal. Capital projects are acknowledged with a plaque and/or dedication ceremony.
- A zero-tolerance policy for fraud, theft, and/or deception is imposed. Any malfeasance would result in the termination of assistance.
- SOAR utilizes Microsoft Planner, which allows SOAR to retain all receipts, pictures, and internal documents for all projects.