SOAR has a strict quality control protocol to assure that all donations, in their entirety, reach the intended recipients. This protocol has nine primary elements:
- SOAR rarely makes cash distributions directly to the institutions. Rather, goods and services that can be procured in Armenia are purchased by SOAR staff and distributed directly to the orphanages. In-kind donations from the Armenian diaspora that can be shipped or hand-delivered are encouraged.
- SOAR uses Microsoft Planner to retain receipts, pictures, and internal documents for all projects.
- All purchases are memorialized with a receipt or invoice.
- SOAR implements chain-of-custody procedures for all distributed goods or services to assure that items have been received in the exact quantity intended. The recipient provides written documentation to indicate that the goods and services received is the quantity indicated, after which this documentation is sent to SOAR National and retained in Microsoft Planner.
- SOAR staff, Chapter members, and other volunteers who visit Armenia make random inspections of the institutions. Discrepancies are to be reported immediately to SOAR’s Executive Board Chairman.
- When possible, donations provided by SOAR are engraved and/or stamped with a corporate seal.
- Capital projects are acknowledged with a plaque and/or dedication ceremony.
- SOAR does not transfer funds to other organizations to distribute on our behalf.
- A zero-tolerance policy for fraud, theft, and/or deception is imposed. Malfeasance would result in the termination of assistance.