SOAR has a strict quality control protocol to assure that all donations, in their entirety, reach the intended recipients. This protocol has six primary elements:
- SOAR rarely makes cash distributions directly to the supported institutions. Rather, goods and services that can be procured in Armenia are purchased by SOAR’s Partners and distributed directly to the orphanages. Donations from the Armenian diaspora that can be shipped or hand-delivered are encouraged.
- SOAR implements chain-of-custody procedures for any distributed goods or services, providing assurance that these items have been received by the institutions in the exact quantity intended. These procedures have three steps:
- The recipient director signs this same invoice, indicating that the exact type and quantity of goods and services received is the quantity indicated.
- The orphanage directors sign this same invoice, indicating that the exact type and quantity of goods and services they received is the quantity indicated on the invoice.
- Both invoices are mailed to SOAR’s Executive Board Chairman.
- SOAR staff, Partners, Chapter members, and other volunteers who visit Armenia make random inspections of the institutions. Discrepancies are to be reported immediately to SOAR’s Executive Board Chairman.
- When possible, donations provided by SOAR are engraved and/or stamped with a corporate seal. Capital projects are acknowledged with a plaque and dedication ceremony.
- A zero-tolerance policy for fraud, theft, and/or deception is imposed. Any malfeasance would result in the termination of assistance.
- SOAR utilizes Microsoft Planner, which allows SOAR to retain all receipts, pictures, and internal documents for all projects.